Terms of Use

Grace and Ground Counseling and Coaching
Therapist: Trentina Souffrant, LCSW

1. Acceptance of Terms

By using this website (www.graceandgroundcc.com), you agree to these Terms of Use. If you do not agree, please do not use the site.

2. Informational Purposes Only

This website is intended for general informational purposes and to provide an overview of the services offered by Grace and Ground Counseling and Coaching. It does not provide psychological, medical, or mental health advice.

This website is not a substitute for professional mental health care.
Visiting this site or contacting us via the website does not establish a therapist-client relationship.

3. Crisis Disclaimer

This website is not a crisis service.
If you are in immediate danger or experiencing a mental health emergency, please call 911 or the Suicide & Crisis Lifeline at 988.

4. No Guarantee of Availability

We strive to keep the information on this site up to date, but cannot guarantee availability of specific services, appointment times, or communication through this website.

5. Confidentiality and Electronic Communication

While we value your privacy, submitting information through the website (e.g., contact forms or email) is not fully secure and should not include sensitive health information. If you become a client, we will communicate using secure, HIPAA-compliant platforms (e.g., Headway or Alma) when appropriate.

6. Intellectual Property

All content on this site, including the business name, logos, and original text, is the property of Grace and Ground Counseling and Coaching and may not be copied, reproduced, or distributed without permission.

7. Links to Other Websites

This site may contain links to third-party websites (e.g., Headway, Alma). We are not responsible for the content or privacy practices of those external sites.

8. Changes to Terms

These Terms of Use may be updated from time to time. Continued use of the website after changes are posted constitutes your acceptance of those changes.

9. Contact

If you have questions about these terms, please contact:
Trentina Souffrant, LCSW
📧 tsouffrantlcsw@graceandgroundcc.com

Notice of Privacy Practices

This notice describes how your protected health information (PHI) may be used and disclosed, and how you can access this information. Please review it carefully.

Who We Are

This Notice applies to Grace & Ground Counseling and Coaching, a solo telehealth therapy practice operated by a licensed clinical social worker, providing services to clients across New York State.

Your Rights

You have the right to:

• Get a copy of your health records: You can ask to see or receive an electronic or paper copy of your records. Email your request to: tsouffrantlcsw@graceandgroundcc.com.

• Ask us to correct your health records if you think they are incorrect or incomplete.

• Request confidential communications: You can ask us to contact you in a specific way (e.g., personal email, phone, text) or to send mail to a different address.

• Ask us to limit what we use or share: You can request limits on the information we use or share for treatment, payment, or operations.

• Get a list of those with whom we've shared your information (disclosures).

• Get a copy of this privacy notice.

• Choose someone to act for you: If you have a legal guardian or medical power of attorney, that person can make choices about your health information.

• File a complaint if you believe your privacy rights have been violated.

To exercise any of these rights or to file a complaint, contact:
📧 tsouffrantlcsw@graceandgroundcc.com

Our Responsibilities

We are required by law to:

• Maintain the privacy and security of your PHI.

• Provide you with this notice.

• Notify you promptly if a breach occurs that may compromise your information.

• Use or share your information only as described here, unless you give us written permission.

How We Use and Share Your Information

We typically use or share your PHI in the following ways:

1. Treatment

We may use your information to provide you with therapeutic services.
Example: Discussing your care with coordinating providers (with your signed consent).

2. Payment

We may share information with billing platforms (e.g., Headway, Alma) to receive payment for services rendered.

3. Health Care Operations

We may use your information to run our practice more efficiently, such as quality assurance and administrative functions.

Other Ways We May Use or Share Information

We are allowed or required to share your information in other ways — usually with your written consent or when required by law. These may include:

• To comply with public health and safety laws

• For health oversight activities

• To respond to legal requests or court orders

• In cases of suspected abuse, neglect, or harm to self or others

Communication Preferences

We offer communication by phone, email, and text. Please note that while we take appropriate measures to protect your privacy, standard email and text messaging are not fully secure.
We only communicate via these methods with your documented, separate written consent.

Electronic Health Records & Storage

All records are securely stored through Headway and Alma, both of which maintain HIPAA-compliant systems. We do not store clinical records on this website.

Complaints

If you believe your privacy rights have been violated, you can file a complaint with us or with the U.S. Department of Health and Human Services.
We will not retaliate against you for filing a complaint.

📧 tsouffrantlcsw@graceandgroundcc.com

Changes to This Notice

We reserve the right to update this notice. Any changes will apply to all current and future health information. Updated versions will be available on our website.

Contact Information

Grace & Ground Counseling and Coaching
Telehealth Services – New York State
📧 tsouffrantlcsw@graceandgroundcc.com